SHIPPING & RETURNS POLICY
Shipping (US Domestic)
We ship all orders out the same business day if placed before 4pm EST. Most orders are shipped USPS which takes 3-5 business days for delivery. Larger packages are shipped UPS which can take 1-7 days for delivery depending on location.
All domestic orders are $5.99 Flat Rate Shipping.
On domestic orders, if an item is lost or damaged in transit we will reship at no additional cost. If an item is lost in transit it is not eligible for a refund, but it is eligible for a reshipment.
Once an item is scanned delivered in the US or military destination it is considered delivered and is not eligible for a free reshipment.
Returns Policy (US Domestic)
Domestic customers may return most new, unopened items within 14 days of delivery for store credit. Items that have been opened are not eligible for return. All orders cancelled prior to shipment are eligible for a refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). All International sales are final and not eligible for refund.
All other items must be returned at customer expense unopened and undamaged for a credit to be issued. Please contact us prior to returning any merchandise for approval using the contact us form.
Store credit for the returned item(s) will be issued for unopened and undamaged merchandise within 10 business days of our receipt of the returned package.
Refunds will only be issued to the card used. Credit will not be issued for opened or damaged merchandise. Any and all shipping cost are non refundable.
Any items lost or damaged during return shipping process are non refundable.
When shipping return item(s) the package must have delivery confirmation or we cannot guarantee that your items will be credited. All returned items are subject to a 15% restocking fee.
Any items returned to us by the carrier because customer was not available to receive the package or due to an incorrect shipping address may be subject to additional shipping costs depending on cost to reship.
All returned items are subject to a 15% restocking fee.
Orders in which delivery has been refused will be subject to a $25 processing fee. Lost Packages
Packages not delivered within 14 business days in the Domestic United States are eligible reshipment. Please contact us using the contact us form. At that time we will open an investigation, which typically takes 2-5 business days. If the order is confirmed lost at that point, we will reship the order at no added cost.
Shipping & Returns Policy (International)
We can ship your favorite Olympus Labs items to virtually any address in the world.
All International orders are $7.99 per item ordered. All orders will be shipped out the same business day if placed before 4pm EST. Tracking will be automatically provided once your items have been shipped. Most items are shipped either using our freight forwarder, USPS, or UPS.
On international orders, customer accepts that it is his/her responsibility for the package to deliver once the item has been shipped from the designated OL warehouse. All sales are final on all international sales and no returns will be considered. All refunds will be handled on a package to package basis, lost items will be deemed customers responsibility and damaged packages will be reshipped only.
Important Restrictions (International)
Each country has different laws and regulations about buying products from other countries. Before you place your order, please be sure of your local customs laws concerning the shipment of dietary supplements. It is your responsibility to know what is legal in your country and what is not. We will always ship discreetly and in a way that will best help you receive your order.
We cannot be held responsible or accountable for any taxes, duties, tariffs, quarantine fees, or package warehousing fees assessed by your local customs office. These charges are separate from your shipping charge, and you will be billed directly for them.
Olympus Labs will not knowingly ship any products to any countries that may require any type of license and will not be held responsible or liable for any problems that result at your local customs office. No refunds will be given for items that are seized at your local customs office or not delivered unless returned to us. Olympus Labs will not be held liable for any customs duties or taxes that arise from your local customs office. Any duties or taxes that may apply are your responsibility; we of course will help you to the best of our knowledge. By ordering from our site you are stating that you agree to our shipping policy and terms of condition.
Your Shipping Information:
Please make sure you provide your full shipping address, and phone number in English when ordering internationally. The phone number may be used by the USPS, UPS, or Olympus Labs to contact you in case we have problems delivering your order.
The statements throughout this website concerning all dietary supplements have not been approved by the Food & Drug Administration. These supplements are not intended to diagnose, treat, cure or prevent disease.
We will NEVER share your personal or private information with any 3rd party, that you have not authorized/consented to, unless you have given us permission, in writing to do otherwise.
Checking out at Olympus Labs is completely secure! Olympus Labs uses a SSL certificate and Authorize.net to manage all credit card payments and offers a Paypal checkout option as well!
Some International/Domestic Orders may be subject to providing more information prior to us processing your order, in our attempt to combat and protect ourselves from credit card and identity fraud.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.that make your site experience more efficient and may not function properly.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
We do not include or offer third-party products or services on our website.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.
California Online Privacy Protection Act
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Can change your personal information:
• By logging in to your account
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It's also important to note that we do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 1 business day
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
• Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.
518-7 Old Post Road #253
Edison, New Jersey 08817
Last Edited on 2017-12-10
Phone Number: 1-888-746-4659
Returns: 518-7 Old Post Road #253, Edison, NJ 08817
Contact Us Information:
518-7 Old Post Road #253
Edison, NJ 08817
The statements throughout this website concerning all dietary supplements have not been approved by the Food & Drug Administration. These supplements are not intended to diagnose, treat, cure or prevent disease.All raws for Olympus Labs products are obtained overseas and then encapsulated, bottled, and packaged inside the USA. No raws for Olympus Labs products are produced inside the USA. Most of our raw material suppliers overseas hold GMP certification issued from local government authorities. Olympus Labs has conducted thorough due diligence on all of our raw material suppliers including proper background checks, R&D Certifications, and company registration documents.